Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,056 total


May 19, 2021

Direct billing quick to respond.

Direct billing, quick to respond.

Insurer: Trupanion Canada

By:

Useful
Verified May 19, 2021

After owning 8 dogs without having pet insurance

we decided to get a wellness and critical care policy on our puppy Mahlee. We have not been insured long but submitted two claims for wellness puppy care, response from the Pumpkin Team was amazing! I had some issues submitting the claims, a Pumpkin Team member jumped in on chat and took care of everything. Payment arrived that day in the form of an email. I would recommend Pumpkin Pet Insurance to everyone!!!!!

Insurer: Pumpkin

By:

Useful
Verified May 18, 2021

Great experience with Trupanion!

It was so easy to send in my claim. I just had to take a picture of the veterinarian bill and download it to the Trupanion site with a brief explanation. I was very impressed with how quickly Trupanion responded and kept me abreast of the status of my claim throughout the entire process. I received my claim payment in a very timely matter.

Insurer: Trupanion

By:

Useful
Verified May 18, 2021

Great Service

Easy claim submission, fast response and payment

Insurer: Trupanion

By:

Useful
Verified May 18, 2021

Service

Quick and easy.

Insurer: Trupanion

By:

Useful
May 18, 2021

I have been with Trupanion for more than 15 years.

I have been with Trupanion for more than 15 years. The company and staff are the best. Claims are processed quickly and directly to my vet. We had our beloved Sassy an additional seven years once she was diagnosed with cushings.

Insurer: Trupanion Canada

By:

Useful
May 18, 2021

Must have pet insurance

No issues everything went smoothly

Insurer: Trupanion Canada

By:

Useful
May 18, 2021

Happy

Service was fast and easy

Insurer: Trupanion Canada

By:

Useful
Verified May 17, 2021

Friendly help by your staff and received my reimbursement so quickly.

Friendly help by your staff and received my reimbursement so quickly.

Insurer: Trupanion

By:

Useful
Verified May 17, 2021

Charlies XRays

It was very easy to send the invoice by email and I had a quick response. I received the check in a incredibly short time.

Insurer: Trupanion

By:

Useful

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