Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Thankful
I'm so thankful for Trupanion Dog Ins. It's a comfort to know when my dog is ill and I will have large vet bills I will get some money back. Recently my little dog was ill and in the hospital for 3 days. It was so easy to file a claim on-line with just the invoice from the Vet. Once submitted Trupanion provided text and emails updates and processed my claim within a few days. The money was directly deposited into my checking account. I would highly recommend Trupanion!
Insurer: Trupanion
By: Lesley
Great and so easy to use!
It was so easy to file a claim and they had our reimbursement check to us within a week. I'm so glad we got pet insurance through them! I highly recommend as it helped us tremendously when our dog tore her CCL.
Insurer: Healthy Paws
By: Marisa
Never any hassles
We have had two German Shepherds since they were pups, who are in relatively good health, but have had their share of health problems. We're so glad we purchased policies for them right from the start because we have assurance that we will be able to provide the care they need without breaking our bank. Trupanion is easy to submit claims, very quick to process claims, and is available to answer any questions.
Insurer: Trupanion
By: Sarah
such friendly and super helpful individuals.
such friendly and super helpful individuals. concerned about my pet and sincerely want to make things easy and understandable regarding my policy. I also love the website interface- really easy to submit claims and see the status of the claims. I love the chat feature and always get fantastic help and support. Truly happy with the decision to get trupanion and it has helped so much with a few big issues my pup has developed over time.
Insurer: Trupanion
By:
Outstanding customer service
I don't believe that there is another pet insurance company that could do as well as Healthy Paws. They are quick, efficient, and helpful. They make submitting a claim an easy process. They are committed to their customers and the high quality of their service.
Insurer: Healthy Paws
By: Tim
Amazing company that consistently performs incredibly
I have two German Shepherds that Healthy Paws has insured since they were puppies. I cannot say enough positive things about Healthy Paws. When one of my dogs came down with cancer, Healthy Paws paid for his surgery, radiation, and chemotherapy. There was never any problem in receiving reimbursement and they always paid within a few days of receiving my bills. My other dog has back problems, and, again, Healthy Paws stepped up 100%. He receives regular acupuncture treatments which the company promptly reimburses within a few days of submission. I use the electronic submission which makes the whole process incredibly easy. I have recommended Healthy Paws to all of my friends !
Insurer: Healthy Paws
By: Kathy
Trupanion is the best pet insurance you can have.
Trupanion is very easy to use. No hassles in filling a claim. Very fast response always.
Insurer: Trupanion
By: Renee
Even though I had trouble with an IT problem trying to enroll both Jonathan and Shantel were extremely helpful plus I like the direct payment to your vet.
Even though I had trouble with an IT problem trying to enroll both Jonathan and Shantel were extremely helpful plus I like the direct payment to your vet.
Insurer: Trupanion
By:
I have never needed to file a claim.
I have never needed to file a claim. I don’t know how well it will be handled. It is real easy to make payments to you.
Insurer: Trupanion
By:
Change CreditCard integration vendor or offer the option to use Paypal if people don't want to use their banking info..
the Credit Card registration process is broken. It took more than 5 times going through the registration process on different browsers (Firefox, Edge, Chrome) to finally make Credit Card payment work and not crash.
Insurer: Trupanion Canada
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