Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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MetLife Came Through for Us When We Needed Them
I wanted to take some time to share my recent experience with MetLife Pet Insurance. Over the years, we've had many pets, but never signed-up for insurance. That recently changed when my employer offered it through MetLife with a discount as a benefit. I decided to sign up but was always skeptical how difficult it would be to submit a claim and get it approved if I ever needed to. Unfortunately, just a few months after I signed up for the policy, our now 16-month-old Labrador tore the cruciate ligament in her left leg when she slipped on the floor. We had TPLO surgery done, which cost $4,200, and I immediately filed a claim with MetLife after I had collected all the paperwork. The online claim submission process was very easy, intuitive, and did not require anything extraordinary or unreasonable. After a few days of waiting, I was notified that the claim was approved! To be honest, I thought it was going to be a battle to get it approved, but there were no follow-up questions or requests for any other records beyond what I had already submitted. Within a day of the claim being approved, I received an email with instructions for payment options. I selected a direct deposit into our checking account, and the money was deposited in less than 24 hours! Wow! It's hard enough to have to go through all of this drama with our pup, but having MetLife pay our claim with no questions asked has definitely provided us with some much-needed good news and relief. Thank you, MetLife! It's great to know there are still companies out there who provide great service and do what they say! I hope to never have to file another claim again in the future, but it's comforting to know that MetLife has my back if I do.
Insurer: MetLife
By: Dan
Quick and efficient
Efficient and quick reimbursement
Insurer: Trupanion
By: Janet
Best choice for your pet
It was so easy and effortless. I also was paid right away! Itâs so worth it to have this insurance
Insurer: Trupanion
By: Elena
Piece of cake!
It was very easy and painless!
Insurer: Trupanion
By: Faith
Extremely happy!
Completely seamless.
Insurer: Trupanion
By: Jennifer
Lynn is at the mercy of your system.
Lynn is at the mercy of your system. Trupanion stumbled on my claim with the lame excuse that they hadnât downloaded a weeks worth of emails and claims. My 5 year old dog ended up passing away from and inoperable mass and not only was the fact that we had insurance a moot point; Trupanion originally claimed his vet bills were ineligible due to their own confusion and added pressure to an already horrible situation. They ultimately approved the claim but the added chaos is not appreciated. I notice they are never late or have trouble when they want their payment. Sad and disappointing. Not Lynnâs fault but definitely the companyâs.
Insurer: Trupanion
By: Claire
quick and
quick and easy procedure
Insurer: Trupanion
By: Mary
I have always had the best service from Trupanionâ¦everything from my claims being processed immediately to excellent customer service.
I have always had the best service from Trupanionâ¦everything from my claims being processed immediately to excellent customer service.
Insurer: Trupanion
By: Paulette
Because you were able to pay my vet upfront and quickly.
Because you were able to pay my vet upfront and quickly. Thank you
Insurer: Trupanion Canada
By: Stephanie
Healthy Paws came through for me
I started a health insurance plan for my dog when we rescued him from the shelter 3 years ago. Fortunately, I didn't need to submit any claims to Healthy Paws for about 3 years and it seemed I was paying for something I wasn't really needing....until we had a doggie medical issue that required surgery. Filing the claim with Healthy Paws was easy. I paid the vet bill at the time of service, went home and opened the Healthy Paws app. I took a picture of the vet bill through the app and sent in the claim. Healthy Paws asked for the vet notes to be sent over to them as well, and after my vet sent over the notes, I had a check in my mailbox covering exactly what they said they would cover. When my dog went in for surgery 2 weeks later, I did the same thing with the pet hospital bill, and again within 2 weeks I got a check from them that covered everything they promised to cover. The policy saved my thousands of dollars on the surgery. There were no "fine print" issues or "got'cha" technicalities. Their coverage details were clear from day 1 and they delivered exactly as advertised when I needed them most. The health insurance is a gamble, but if you're looking for it, my experience with this company has been wonderful. They even sent out an email asking how my dog was doing about a week after his surgery. Healthy Paws came through when I needed them and filing claims with my phone and the app was simple. My dog is healing from surgery, and I would have been scrambling to find a way to pay if I didn't have this plan with Healthy Paws. If you're questioning how reliable they would be if your pet had an issue, I couldn't ask for a better and easier experience than what they just provided for me and my dog.
Insurer: Healthy Paws
By: Robert