Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Charging me extra fees when I did my due diligence to update my payment method last year
I already provided payment update last year but when the new year came it reverted back to the old payment method. And charged me further addition fees because I’m updating my payment method when I specifically told the agent before not to use the old payment method.
Insurer: Nationwide
By: customer
I am adding a pet to an existing policy…
I am adding a pet to an existing policy and am not seeing a multi-pet discount. I will expect to see it reflected once I receive the final documents else I will be calling to have that rectified.
Insurer: Nationwide
By: customer
easy sign up process and fast coverage
easy sign up process and fast coverage
Insurer: MetLife
By: ADRIAN MARTINEZ
It was very easy to get for Tigger.
It was very easy to get for Tigger.
Insurer: MetLife
By: Ruth Andrade
Speedy and everything but my copay…
Speedy and everything but my copay deposited no hassle during this stressful time with my pet- they make it it flawless and efficient.
Insurer: Fetch
By: Gabby
It was informative and easy to sign up.
It was informative and easy to sign up. Thank you!
Insurer: Nationwide
By: customer
Trupanion paid the pet hospital directly
Trupanion paid the pet hospital directly and they did it fast. Having my fur baby taken care of without worrying about an expensive bill was very comforting. I highly recommend Trupanion to my friends and family.
Insurer: Trupanion
By: Nickie
Quick claim reimbursement
My vet was able to file a claim and be reimbursed almost immediately. Much better than paying up front and waiting on reimbursement.
Insurer: Trupanion
By: John Lewis
Great Pet Insurance, Fair Price
MetLife has paid my claims promptly and when I needed to adjust my premium to make it more affordable, they were able to help me figure out the best way to do that. Customer service is always available to answer my questions.
Insurer: MetLife
By: Judy V
Helpful fast and easy to submit a claim
Agents were very helpful, I submitted a claim, I waited about a week and had not heard anything, my claim said in process, when I called I was told I was missing documents, and as soon as I emailed my missing documents, the claim was processed right away and direct deposited into my bank account.
Insurer: Spot
By: Happy paw parents