Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Very pleased with Fetch
I've never had pet insurance before till my recent kitty, and I was very pleased with how easy it is to use. The cost is very affordable and submitting claims may seem a little daunting to some, but it is rather easy. Also, once claims are approved and cashed out, they are deposited directly into your banking account, if that's how you choose to receive payment.
Insurer: Fetch
By: Chuck
Prompt and Efficient Claims Processing
I recently had to take my pup to the emergency vet early Sunday morning, and the bill was understandably expensive. I submitted the invoice through the MetLife Pet app on Monday and was pleasantly surprised to receive the reimbursement by Friday. I really appreciate the fast and smooth payment process.
Insurer: MetLife
By: Marlene King
Online purchase option is super!
Ease of purchase was great. Had my car insured in less than 10 minutes! Competitive rate
Insurer: Sonnet
By: Jess Ica
Easy to file and rapid payment
Easy to file and rapid payment. I have been extremely pleased with the care I have received from met life . I would recommend to anyone looking for good value in pet insurance
Insurer: MetLife
By: Andrea Phillips
At a critical time
At a critical time, you stepped up to the plate and I didn’t have to worry about trying to figure out how and when I could pay this bill. It’s worth the money having you make Zoey’s hospital stay manageable. 👍👍👍
Insurer: Trupanion
By: carol
Submit Payment Unreliable
I filled out this form 2 times. The first time it stayed on the "submitting payment screen" that overlays the form. There was no way for me to confirm it was successful. Some one emailed me about my incompleted application, but I didn't get a response right away to help me confirm. Also it's unclear if the review you are asking for is going to go on a public forum. In some ways it seems like it is, but I wasn't aware of that. I'm submitting this feedback so you can improve the issue where it hangs on the submission screen. If this is a public post, I still would recommend getting the insurance. Since I haven't used it yet I have no comment on it. But I'm grateful to have it.
Insurer: MetLife
By: Ashley
Took forever to bind a policy
Took forever to bind a policy
Insurer: Nationwide
By: customer
I had to put my information 5 times…
I had to put my information 5 times before it actually worked
Insurer: MetLife
By: Roberto Soto
Couldn't be easier!
Easy to compare plans, add pets, and enroll via payroll deductions.
Insurer: MetLife
By: Wendy Sunderland
East, Fast And Peace Of Mind
The ease of submitting claims and getting reimbursed is amazing! Everything is clearly explained and easily understood. It helps bring peace of mind when caring for pets.
Insurer: MetLife
By: TimC