Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Fast, easy, convenient
It is so easy to file a claim, and the review is quick. Payments are exactly what I'd hope based on my policy--and any services not covered in the invoice are clearly identified.
Insurer: MetLife
By: Molly
Received my refund for my dogs surgery…
Received my refund for my dogs surgery super quickly through Zelle
Insurer: MetLife
By: Emilee
Awesome Customer Service
My pet insurance claim was handled promptly and professionally. I am very satisfied with the ease of filing a claim on the app and Fetch’s ability to process it accurately and quickly.
Insurer: Fetch
By: Jane
Great experience with Trupanion…
I had a great experience with Trupanion paying a claim. The vet submitted the bill the day of my pet’s vet visit and Trupanion paid it the next day. It couldn’t have been easier!
Insurer: Trupanion
By: Lois
Totally satisfied
I made a mistake and had my bill bundled, which made it ineligible for a refund. When I called Pets Best to see if I could have the receipt redone properly and resubmit it, the representative separated the items herself and submitted the result for review. I got a substantial amount back. The process was amazingly easy, and I'm really impressed by their honesty. I've already recommended Pets Best to everyone I know who has a pet, and I intend to keep on doing so.
Insurer: Pets Best
By: Patricia
Claims
I like being able to simply submit claims by e-mail.
Insurer: MetLife
By: customer
Very simple way to file a claim and…
Very simple way to file a claim and fast results with no issues
Insurer: Spot
By: James Gadomski
Processed claim quickly and deposit is…
Processed claim quickly and deposit is already on way! Thank you!
Insurer: Spot
By: Danielle L
Helping us with medical costs for our pup
Our one year old pup is having stomach issues and in need of a lot of testing- thank goodness for Trupanion! The insurance has helped us immensely for the expensive testing needed.
Insurer: Trupanion
By: Joanne