Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Super fast!
My puppy had to get all of her routine shots and visits...so many visits! Only had PetsBest for a month and they already sent 2 checks super fast!
Insurer: Pets Best
By: Alexandra
Always great service!
Always great service! Easy to file claims!
Insurer: Trupanion
By: Diane
Payment was made promptly
Payment was made promptly and direct to Vet.
Insurer: Trupanion Canada
By: Farah
Nationwide took the worry away
When our 1 year old puppy get extremely sick on a weekend. Our local 24 hour animal hospital saw us not once but 3 times within that weekend. Thank goodness for my pet insurance. I faxed over the claim form and bill and before I know it Nationwide sent me an email saying I had money coming back. Took the financial worry away.
Insurer: Nationwide
By: Kim
Nationwide is Grand!
I have been client of this insurance company for over 20 years and they have always been spot on......easy to file claims, payment in a timely manner with all the explanations. Nationwide was right there to help with Sadie's set back and happy to say she is 4+ good! Thank you for all you do to help me to be able to give the best care ever.
Insurer: Nationwide
By: C'Leste
Heartguard pill refill
It was time to refill Quinn's Heartguard for the year. I was happy to receive her insurance payment. We had already reached her deductible.
Insurer: Nationwide
By: Stacey
easy and affordable
Once all the insurance is set up, the bank information and the apps, it is easy to file claims in minutes, literally minutes. I have not had any issues with things being covered or not.
Insurer: Nationwide
By: Dan
Good company but slow reimbursement
I appreciate the coverage this company provides but it is expensive and has suddenly become very slow to reimburse. A year or two ago, you could expect to receive a check within two weeks. Now it is more than three weeks - even though it is now an electronic transmission. I used to highly recommend this to my social media friends and family but I hesitate to do so now.
Insurer: Nationwide
By: Pia
Good coverage and resource information
It gives us great peace of mind to know that we will be able to afford to address our Charlie’s medical issues. Especially as he gets older. However there does seem to be a long lag time between claim submission and claim payment.
Insurer: Nationwide
By: Deborah
Glad I have Nationwide for Gracie
I have Nationwide pet insurance for my dogs, mostly so I could cover anything catastrophic. Most years, I don't make any claims at all, but this year I had to submit a couple for Gracie. Nationwide was very prompt with its reimbursement. Thank you! It's great to have some peace of mind and know that I can do the best thing for my pups.
Insurer: Nationwide
By: Mary