Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Pup Review
Overall very good. Only issue is with payment on drugs.
Insurer: ASPCA
By: Dave
Convenient & Caring
Nationwide made paying for the major medical costs for my dog/furbaby, Oliver, so easy and convenient! When Oliver had to be rushed to the vet this spring, I was worried about his health. But I wasn't worried about the costs - $650. I knew that Nationwide covered it under my dog insurance plan conveniently set up through payroll deduction. When I called Nationwide's customer service to check on the claim, they explained that they hadn't received it yet. They reassured me that, on receipt, they would process it as quickly as possible. I called my vet's office to remind them to file the paperwork. I received email notice that Nationwide had my claim and notice again when they finished processing it. Within two weeks, Nationwide direct deposited the refund to my bank.
Insurer: Nationwide
By: Dwanna
Great service and turnaround time!
I get my bills paid quickly and explanations on payments are clear and concise.
Insurer: Nationwide
By: Karen
Super easy to file a claim
Filing the claim was easy. It was very clear to understand where it was in the process. The payment was timely and very clearly explained what was covered
Insurer: Nationwide
By: Frank
Great service
Nationwide Pet Insurance is well worth the price, claims are processed and money deposited quickly. I have not had one issue with Nationwide. The only thing I don't like is having to claim the refund before it is deposited. I was overseas on vacation and not checking emails daily, and almost forfeited the refund. Once the claim is in, the money should be deposited without further actions on our part.
Insurer: Nationwide
By: Tina
Thank you, you folks are great!
You have been easy to work with and the price is competitive. Well worth it. Claim times have been well within reason. Thank you.
Insurer: Nationwide
By: Jeff
Easy and fast
No issues, easy to summit a claim and fast to receive it.
Insurer: Nationwide
By: Sheri
Excellent customer service
Filing and receiving payment was effortless and quick
Insurer: Nationwide
By: Marian
When I needed it most, Trupanion was there to help.
It was so easy dealing with Trupanion. The hospital processed all the billing and Trupanion was the one insurance on display. I received my reimbursement without delay.
Insurer: Trupanion
By: M
Easy as 123
My dog was under the weather for a couple of days. I had to take him to the doctor. I paid out of my pocket for his visit. I filled a claim and was reimbursed for the bill minus my deductible with no problems. Thank You
Insurer: Nationwide
By: Phillip