Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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great pet insurance
got my check right away, thanks
Insurer: Nationwide
By: catherine
Issues Resolved
I called because I got an email saying my payment wasn’t processed and my policy would terminate in a few weeks. I am on auto-deduct for payments so I knew I had to call Figo to get it straightened out. They were super helpful and explained the discrepancy and promised a better experience in the future. Thanks Figo!
Insurer: Figo
By: Jessica
Very pleased with your service!
We had no problem at all. Our Vet put in for the claim we received an e mail explaining what was covered what wasn't. We received our check within days. Excellent!
Insurer: Trupanion
By: Joyce
Very friendly customer service and very helpful.
Very friendly customer service and very helpful. Easy to put in clams and quick payments.
Insurer: Trupanion
By: REBECCA
My surgery prone dog and Trupanion
Excellent claims experience and great customer service! So speedy! I use direct deposit, and I had my 90% in no time. My dog tore her ACL and had to have a 3,300 surgery. This is her third surgery on this same leg for different reasons.
Insurer: Trupanion
By: Laine
Great Company!
It is very easy to make a claim and the cheque arrives very quickly.
Insurer: Trupanion Canada
By: Karen
Brady's Dad
Very simple claims process with quick feedback and payment.
Insurer: Trupanion Canada
By: Shaun
Major dental work for 7 year old lab!
Everything went very smoothly and Taya is minus a few teeth but we're going to work on better dental practices moving forward. The vet was happy that they received payment so promptly as well.
Insurer: Trupanion Canada
By: YVONNE
Wouldn't be without Trupanion coverage
Grateful for the coverage My Yorkie Pebbles has allergies and the coverage enables regular doctor visits. The clerk submits to you, coverage is established and I pay the difference. It's all very easy.
Insurer: Trupanion Canada
By: Maddy
Quick and easy.
After my dog was seen by the vet, I waited five minutes for them to contact Trupanion on line, and I paid only 90% of the total bill for my dog's medications.
Insurer: Trupanion Canada
By: Charlotte