Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Good registration experience, but no confirmation
Overall my experience was good - great UI, easy sign-up. The only thing that was a little weird was not getting an email confirmation when my registration was complete. That would have been a lot easier than having to log into my account to ensure everything had been set up correctly.
Insurer: Prudent Pet
By: lessleyd
Trpanion makes our lives easy!
We have 5 dogs with Trupanion, and we could not be happier or feel more confident knowing Trupanion has our back. Customer service is always helpful to answer questions . Payment is always prompt . Well worth the feeling that you get knowing they are there. I wouldn't change anything. Thank You Trupanion.
Insurer: Trupanion
By: Susan
Great pet insurance company!
Trupanion responds and reimburses quickly. Easy to file a claim. My Labrador Retriever had a rare life threatening illness with major complications. I would not have been able to afford all of the diagnostic tests, treatment and procedures without this insurance.
Insurer: Trupanion
By: Linda
Efficient and knowledgeable customer service
I appreciate how attentive and knowledgeable the customer service agents are when I call. Submitting the forms online and receiving a refund via direct deposit is very easy and efficient.
Insurer: ASPCA
By: Christine
Difficult to cancel
Will change anything over the phone, but wont cancel your policy. Only way is by email, which they happen to lose. They are now trying to bill me for an entire month because they didnt process the cancellation until after my second email requesting them to cancel (which was the date they tried to bill me).
Insurer: Pets Plus Us
By: Jim
Great insurance
Very easy to turn in claim and fast response
Insurer: Trupanion
By: Wendy
Trupanion saves the day...again!
Trupanion made it so I was able to choose the best treatment option without the worry of cost. The clinic was even able to file the claim for me while they were performing treatment so all I had to do was pay my portion at checkout!!
Insurer: Trupanion
By: Skylar
Very prompt with reimbursement
Very prompt with reimbursement
Insurer: Trupanion
By: Chandra