Sonnet | Pet Insurance Review

It was so easy and convenient to get auto insurance here. The whole process just took few minutes and then good to go. I will definitely refer it to my friends.

Sonnet Insurance Seemed like a great deal. Great rates. After year 1 they increased my rates by over 100% with 0 explanation. I paid in full in advance. I asked about cancelling and going with another company, they said that was fine. Cancelled 7 days early *After receiving notice from THEM they were cancelling my insurance. And now they're charging me over $150 for early cancelation of a policy I paid for a year for upfront! I've chatted to them multiple times, called in multiple times it's been over a month and am not able to get an answer. I tried to clear this up BEFORE I was charged but still ended up getting charged for it. I was told "Short cancellation fees are normal for cancelling mid term" and that "anything between you signing up and cancelling is considered mid term" Also this is their earnings -> $64.5 million in Q1 2022; an increase of 22.7% from the year prior.

DO NOT USE THIS TERRIBLE INSURANCE COMPANY. THEIR SERVICE SUCKS, THEY ARBITRARILY CHANGE TERMS AND CONDITIONS, DON'T TELL YOU. JACK YOUR MONTHLY PRICE WITHOUT TELLING YOU. THE CUSTOMER SERVICE "HEROES" ARE ACTUALLY USELESS. THIS COMPANY IS A GIANT JOKE. IN LESS THAN 2 MONTHS, I HAVE HAD MULTIPLE CONVERSATIONS ABOUT MATERIAL CHANGES THAT HAVE HAPPENED ON MY ACCOUNT AND I HAVE NOT BEEN NOTIFIED. THE MOST RECENT ONE WAS A $20 A MONTH INCREASE - HALF WAY THROUGH MY POLICY - AND I ONLY FOUND OUT BY LOGGING ON TO MY BANK ACCOUNT AND FINDING IT WAS THAT MUCH HIGHER!!!!! THEIR COMMUNICATION SUCKS IN THE WORST WAY - THEY LITERALLY TOLD ME 'WE RESERVE THE RIGHT NOT TO COMMUNICATE" THESE THINGS. YOU SHOULD BE CHECKING ONLINE. BUT IF YOU DON'T KNOW ITS HAPPENING, WHY WOULD YOU CHECK SONNET WEBSITE? AM I TO BE LOGGING IN DAILY TO CHECK ON MY INSURANCE POLICY?! IF YOU ARE A PAYING CUSTOMER AND LIKE TO HAVE ANY KNOWLEDGE ABOUT YOUR ACCOUNT, DO NOT CHOOSE THIS GARBAGE COMPANY.

Wife had an accident which totalled our car. She hit black ice then hit a tree. This was a couple weeks before Christmas and was completely handled.by Jan in the second week. We lost some time as our claim wasn't actually started till a week or so after the accident. With it being holiday season was very happy with the service we received When we had to call and speak to an agent they were always helpful and very professional. Am very happy with Sonnet and will stay with them for a very long time. The ease of making online changes is so much better then waiting on phone to speak to someone when I can make changes I want on my own. Sometimes the VIN wasn't accepted and would.have to call an agent. Always have found agents to be most helpful and fix what I needed fixed the first time.

Don’t believe these stars on here. There are REAL reviews and stars evaluated elsewhere online. This company is a SCAM. First year they offer you a low rate them BAM they up your rate HUGE!!! Do research! Don’t fall for their crap. Worst insurance company out there!!! We will never use them again. Sickened by the awful rates they charged after the first year without notice and rude customer service. RUN!!! Don’t trust them!!