Sonnet | Pet Insurance Review

Sonnet is fantastic value compared to other insurance companies. The registration process is quick and easy when you have all you information ready.

I needed to add a second vehicle to my policy. When I entered the vehicle details online and printed the temporary insurance card the insurance card was in my name. My wife is the vehicle owner and I wanted her name to be on the insurance card. I was initially told that she would have to open her own Sonnet account to make this possible. The fix was to make us both vehicle owners and both of our names appear on the insurance card.

We had only just switched to Sonnet when we had an home invasion. Our front door was kicked in and was badly damaged. We called it in and some one was at our place within the hour to temporarily fix the door so it could be locked. After that Sonnet took care of the replacement in short order. I would recommend Sonnet to anyone looking for Home and Car insurance. Thank you.

I have two homeowners policies with Sonnet now for 1.5 yrs. I have contacted them via phone several times with questions answered promptly. To date, there has been no issues with this company. My monthly payment is deducted automatically, so there are no problems with coverage being discontinued due to non or late payments. I have had courteous, friendly service with each contact so far

I was in a collision that resulted in a total loss of my vehicle. Tow truck took more than 2hrs. Police had to have the car towed. My adjuster didn't know where my car was towed to, or where it was being appraised. Appraisal was more work on my end than necessary. Even with links to dealerships selling the exact make/model/year/mileage. Reaching any department is nearly impossible. Claims department is inconsistent with information. I went from no deductible, to maybe 50/50, to at fault. Claims department needs to be emailed the same documents repeatedly. INCLUDING an ambulance fee. I got a second letter in the mail reminding me of the unpaid balance. The rental car company called me saying my rental was over due and that they have not heard back from my insurance. I had to call the insurance and ask them to call the rental company. I was told to return the rental and went 2 weeks with no car untill the settlement cheque arrived. Due to the pandemic, the delivery date of my new car is unknown to the dealership. I've paid for the whole year. They canceled my auto policy. This "savings" will cost you. Horrible experience. Horrible customer service. Horrible company. Edit: The response to this review from sonnet is useless, they didn't help at all. UPDATE: Received a FINAL NOTICE for the ambulance fee. SONNET NEVER PAID IT! I paid out of pocket so my credit score doesn't get affected due to this epic failure of an insurance company.