Sonnet | Pet Insurance Review

The only reason I gave one star is not sure if the system would let me give zero stars. This is the worst Company I have ever dealt with and please do not ever use this company. I have never written a bad review but this was so bad that I need to tell you what happened so you can make your own decision. My Husband sold his vehicle July 10 and from his death bed they would not cancel the car insurance so he went into the account and cancelled it there. Sonnet never actioned and continued charging him the monthly $296.00. He dies July 20 so I contact them to ensure it is cancelled and provided them with Death and Marriage Certificate and they asked for his will. I was told that he would get a credit and to provide them with my bank account that they could credit me. I phoned three more times on the phone for over an hour up to two hours each call with still no resolution and they are still charging my bank account. I have told them that they fraudulently obtained my personal bank account to charge me for a dead man's car that is sold and they have all the proof of that. I have requested for supervisor or manager to call me many times and still not one has called me. They agree that this is wrong but will not change the payment method and cannot stop what is happening to me. RUN from this insurance company.

I was able to get my issue resolved in a timely manner. Everything was positive

Great prices on multiple Vehichal Insurance as well as combining my house insurance. Friendly and knowledgeable customer service.

3 days later, trying to get sonnet manager call me back. Truly a horrible company, when it comes to claims. They were great when I was buying the policy 6 plus years ago, but now that I have a claim, realized what a racially prejudice company this is. What's the most disappointing thing, I'm actually surprised they are treating me like this. Shame on me. Update: Sonnet just pretends to add notes making it look like they help. Contacted chat and sent email. One supervisor out of office until Aug 21 and other won't receive my call or respond to emails.

I added a vehicle to my auto policy and had questions. I called Sonnet and spoke with Dildeep. She was very pleasant, courteous and professional. She handled my inquiries quickly and efficiently. She was able to answer my questions to my satisfaction. My online and service experiences were very good. I highly recommend Sonnet for home and auto insurance!