1
out of 5
POSTED: | BY: mooney
STAY AWAY FROM THEM
STAY AWAY FROM THEM. THEY WILL DO ANYTHING POSSIBLE TO DENY AND OBSTRUCT VALID CLAIMS.
Read more on Trustpilot
4.9
out of 5
Number of reviews 15,511
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
VETERINARIAN: Jules Veterinary Center
POSTED: | BY: Jenn
Highly Recommend Pets Best Insurance
"I have been with Pets Best Insurance for the past 21+ years. They have covered 3 of my dogs for various health situations. Having insurance for your pet makes it easier to make the best decisions for the care of your pet. Their claims process is very easy and they respond in a timely manner to inform you of the decision on your claim as well as payout is timely. My family appreciates the service received by Pets Bets Insurance and share with our friends about our positive history with Pets Best as soon as they have a pet that needs insurance. "
5
out of 5
VETERINARIAN: Junaluska Animal Hospital
POSTED: | BY: Billie
Urgent Care
"My schnauzer recently underwent an urgent care vet visit. Since multiple systems were involved, it was a little difficult to decide what to pick from the pick-list, but the opportunity to detail the problems in my own terms was helpful. Response was immediate. From notification of we've received your claim to your claim is being processed to here's your EOB to your money has been deposited in your account took a week maybe. I found that fantastic. Thanks PetsBest!"
1
out of 5
POSTED: | BY: Luis
My poor dog had get emergency vet visit…
My poor dog had get emergency vet visit we thought the insurance but every step im the way they were being difficult we submitted all documents from vet and keep deny because "its new vet" like what we submitted the old vet documents but you need documents from his new vet plus a year form them but that his new vet his record will show that day he visits so their agents would deny those documents even though myself and the vets submitted them. Going file a complaint to Department of Insurance about this process. Horrible customer service
5
out of 5
VETERINARIAN: White Haven Veterinary Hospital
POSTED: | BY: Cindy
Tests and Procedures with Less Stress
When my girl was found to have elevated liver enzymes during lab work that was not expected- I was stressed about what would need to be done. My veterinarians have been able to continue testing and recently perform a biopsy to move forward to determine next steps and treatment options. PetsBest has processed my claims quickly and accurately resulting in less stress to me for the financial impact. Having the insurance with a trusted company is a benefit I cannot imagine not having. "
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.