Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,511

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Dublin Veterinary Hospital

POSTED: | BY: Liz

Highly Recommended

We have been with Pets Best since our Patch was 6 months old. As fur parents, we were not expecting to use pet insurance. It was for peace of mind until we needed it. Patch started developing severe allergies before he turned 1 which continued throughout his lifetime. Pets Best was always on top of our claims. Never had any push back. Claims were easy to turn in and the reimbursement was timely. Explanation of benefits are clearly written out and summarized. When we had to close out Pets Best after Patch’s passing, their customer service representative was extremely empathetic and sincere in speaking with me. It was a very moving experience. For that reason alone, I would choose Pets Best all over again should we decide to get another fur baby.
1

out of 5

POSTED: | BY: Kelsey

Dishonest and unhelpful

This company is disingenuous and overly expansive regarding what it considers a preexisting condition. They denied claims related to a scratch on my dog’s cornea (though this injury occurred in June and had never occurred before). They are incredibly unhelpful and seek to avoid any reimbursement.
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5

out of 5

POSTED: | BY: Chris Ledes

Easy Claims process and Fast Payment!

Easy Claims process and Fast Payment!
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5

out of 5

VETERINARIAN: Veterinary Cancer Group OC, A Thrive Pet Healthcare Partner

POSTED: | BY: Rhonda

Wonderful cancer group

This cancer group in tustin has been amazing with my dog Harley. She need 20 rounds of radiation and they were all wonderful. Highly recommend Dr Saad and ask her staff for being so amazing. Thank you
5

out of 5

VETERINARIAN: Arbor View Animal Hospital

POSTED: | BY: Cecile

Fast claims processing

When we adopted our dog our vet said she always recommends pet insurance for a rescue.. it was good advice.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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