Pets Best | Pet Insurance Review

First time filing a claim. The process using the app was very easy. Instructions were clear what was required and uploading the receipts was seamless. Acknowledgement email was sent immediately when submitted claim on 7/5 and I received a detailed EOB on 7/14. No issues. Thanks Pets Best!

Do not act on what their Customer Service reps tell you! My first issue involved the filing of an older claim from 2023. Spoke with CS twice, 2 different reps, and was told by both that the claim could still be submitted as long as policy was current and also in effect at time of claim. Based on their assurance, I went to trouble of submitting claim only to have it denied because claims must be filed within 180 days of occurrence. Customer service doesn’t know this? Second incident was even more frustrating and costly. Any changes made to my policy must be made before the annual renewal date which for me is July 21. When I received my renewal policy info I called CS to ask how much I would save if I switched from $250 to $500 ded. And was told approx $43 per qtr (172 annually).Relying on that info, I gave it some thought and made the switch on July 20 on their app. To my surprise, my policy INCREASED $44 per qtr (176 annually) immediately called CS the next morning thinking it was a computing error and was told because I live in NJ my policy before the increased ded. had a cap on the cost they could charge. BUT increasing the deductible also resulted in a HIGHER premium because the cap no longer applied! C S was not aware of this?? I made my decision to increase def. based on inaccurate info provided by Pets Best. I spoke with a supervisor, hoping the change could simply be reversed. Unfortunately, they flatly refused and I chose to cancel my policy. I refuse to support a business that doesn’t own up to their shortcomings and doesn’t take responsibility for the errors of their Customer Service reps!

"My dog had three G.I. issues within a month and a half. I had to assume that something was going on. When I took him to the vet, they did a complete battery of tests. I needed to know what to do in order to move forward. The bill was a little over 1K. I didn't think twice about spending the money to take care of my dog because I have had Pets Best for him since I brought him home. It gives me great peace of mind."

If I could leave 0 stars, I would. I have paid thousands of dollars in premiums over the years, and I have been trying since November to get them to pay me a $50 claim. First they told me the claim was incomplete. Then they kept talking about a different claim, no matter how many times I told them I only cared about this one claim. Then they kept asking for more information and more information no matter how many times I sent them the information they kept asking for. Eventually, I wrote to their CEO and complained. The response I got was from the claims department telling me that my claim was incomplete. This is the most horrible company I have ever dealt with in my 77 years.

The process to file a claim is so easy. On occasion the app is not working but filing through the Pets Best website is just as easy. I also receive reimbursement via direct deposit which makes the entire process simple.