Sonnet | Pet Insurance Review

Put a claim in and 16 days later I have yet to hear from any one I feel as if I paid for nothing and you guys really don’t care

Excelent online service. Great coverage and ability to quote over and over until you feel the value in the premium warrants the options you have chosen. Three years now and I had to make a claim on may 06 2022 it’s Jan 13 2023 and even though a settlement has been made payment awaits and today I added a second car all well but I notice a bundle were the wording includes coverage of vehicle contents!!!!!!!! This is part of the new standard set by the AB gov Jan 2022(as I understand it) and I was told only home policy can cover contents, well I got my screen shot and we will see how it goes maybe things just happen for a better reason. I know that communicating with claims is the most painstaking experience possible and their simply is no reason for it. I handled 100 plus calls a day just for messages and also the same amount in emails so how many people they have over there at Econmical insurance? Boy would I love to know. Completely frustrating experience but I will remain loyal as they were there when I needed them and it’s people folks what do you expect out of people? Perfection according to your expectations. Everyone in that office has their self respect to consider so it’s not laziness or a cannot do culture at work here it’s got to be a mad house and they need to seriously look at a way to balance cost with effective time management. Because in my experience it just does not exist at economical insurance(the real people you deal with on claims) thanks for all the good stuff and the opportunity to voice my experience and view.

dont even bother trying to talk to the customer support everytime i have they have put me a automated message to keep me on the chat for a minute or to and dissconected me without any warning

Great prices and friendly staff.

Ive only been with them for a few months and havent needed to make a claim but the actual process of getting a policy with them was very easy and afordable.