Sonnet | Pet Insurance Review

Hi, It seems something isnt working correctly on sonnet website. I entered all my sensitive personal information on sonnet website to get a quote and created login, password, went through 2 step verification process and was on final payment section where I needed to enter credit card or payment details. I wanted to review the quote before I would purchase insurance. So I tried login with same login and password I entered. Unfortunately, I couldnt login. I also saved the quote and entered to send/re-send multiple time to my email id but never received any quote. I contacted chat support and described my problem to agent Dildeep. He asked me all the information and I shared all the information he asked so that I could login and retrieve the quote. I spent over 30 mins with him and it seems he didnt know anything about how to deal with such cases and abruptly END the chat without waiting for my response. So, I am not even sure I was chatting with Sonnet agent as he took all the information but couldnt help me with anything. I also tried to send a note on @ contact-us/email But I get response Oops! Looks like something went wrong At this point I am not too worried about quote and login, however I concerned about whether all my personal sensitive information is safe or not which I entered on Sonnet website and on was on chat window? Certainly, seems something isnt correctly working properly on sonnet website. I will also call customer care no when I get bit free time. Thanks Mahen

The accident happened on June 04, 2022. The other drunk driver crashed the left rear tire of my car. after contacting sonnet, they told me if I chose another auto shop instead of sonnet approved one to repair my car, there is no lifetime guarantee for my car. Then I accepted their assigned auto shop Assured automotive at 457 King Street E. The day when I picked up my car after 3 Months, I discovered when I locked the car, the driver's side door didn't lock at all. I had to give the car back for them to fix it. This demonstrates that Assured Auto did not take the necessary FINAL steps to ensure the car was in proper working condition before giving it to me. It is unrealistic to expect that I, as a customer, can spot all hidden issues upon receiving the car. After two weeks, I was told to pick up my car. After driving home, I found the tier pressure system doesn't work at all. It is working well before the accident. I contact the auto shop directly, and they told me it may be from the different pressure of the 4 tiers and suggested I test all pressure. after I have done all they required. It is still not working. After I sent my car to them twice, they finally found, the sensor of the right front tire is broken which caused the malfunction of the tire system. Sonnet does not approve this repair of the sensor after their appraiser reviewed it, they deemed it non-related as it’s on the other side of the vehicle which was not crashed. While I think when the rear back tire was crashed, the diagonal tire will receive the most impact. The diagonal tire is just the tire where the sensor failed to work. I THINK Assured Auto should be responsible for this tire issue as I never had this issue before the accident, it is either directly caused by the accident or by the repair since the tire pressure sensor was one of the items they replaced (even though the problem is on the other tire, the replacing of one sensor could have disrupted the tire pressure system as a whole). Update: I sent a follow-up email on Jan 20, 2023 as instructed by Sonnet, However, there is not any response during the past 13 days. It has been more than 8 months since the accident happened, and my issue has not been solved. Sonnet is my first auto insurance for my first car, and I chose Sonnet because it is totally online. Right now, I am really really disappointed with this company. I really do not understand why they treat customers like this. I want to spread what I experienced to everyone who is looking for auto insurance. Next step, I will call the Law Society Referral Service and get a lawyer for help if there is no response next week. They really should treat customers well not cheat well.

I talked to the representative who was very kind to me, how to edit the day I wanted to effect my policy yesterday.

Everything is online that is simply awesome.

We were shopping for an Auto and Home Insurance bundle for a while. All the other providers asked for a lot of information and had to stay on the phone for hours just to get a quote. Whereas, Sonnet's super user-friendly online surface only took our basic information and pulled out all the required information through their database. After getting the quote I called customer service to get a verification and some explanation of the quote. The agent was cordial, explained and clarified things efficiently, and walked me through buying the insurance online. Their rate was the most competitive in the market and the Canadian university graduate discount was a special perk. Great, hassle-free, and easy-to-access service. The only thing I would expect from Sonnet is to release a phone app to heighten my already satisfied customer experience. Highly recommended.