Sonnet | Pet Insurance Review

I was in Europe and was coming up for renewal of both my Auto and Home policies. Unfortunately, their website cannot be accessed from abroad (for security reasons) so I was unable to cancel online. Now they are disputing I ever cancelled it over the phone and via an email. There is no trust or ethics with these guys. I was happy for the first two years but they kept increasing my rates thinking I would not move back to a traditional broker. They were wrong. In the long run they will not save you money and are difficult to work with

No humans to speak to. Toll-free number doesn't work just hangs up on you. Two of us spent HOURS trying to make changes to a new home policy. Required signing in to Chat Bots 3x with staff that didn't seem to have consistent product knowledge. Cancelling now. Going with a company that appreciates our business.

It was a great experience, there was no undue waiting I got service quickly and efficiently. I have also received emails to verify my pleasure with Sonnet…. Thank you for the pleasure of being with your company

Had an accident on January.14.2023 and was assigned an adjuster ight away upon calling the accident in and no one can get ahold of this adjuster nor is he returning any phone calls from me the client, the body shop, the tow company, nor the rental car agency. My advise is to stay away from this company at all costs. They make a stressful situation more stressful as to the fact the call center cannot help you with anything only to send emails to the adjuster. Here we are now Jan.18.2023 and still no communication after numerous voice-mail left with the adjuster. If no contact by Jan.20.2023 I'll have no choice but to go to media and file with bbb about this issue.

terrible customer service...paid first year approx 750 annum insurance , without any notice they doubled my insurance at renewal, when asked why they had no reason....i have another house insured by them with my son and that policy stayed the same...they then charged me a cancellation fee for cancelling my insurance because the premium doubled...i went to five different insurers and they all quoted me approx 750 annum...