Sonnet | Pet Insurance Review

Should be less than 1 star. This company is as expected during the application part and has competitive pricing. They excel when taking your premium. Now god help anyone if they have a claim. I have never experienced a claims process like this in my life. I currently have several insurance policies with 2 current and relatively minor claims. You have to fight with claims agents if you can get a hold to them, from every time zone within Canada, again if you can get a hold to them or they don't disappear without notice. Some are very rude and the customer service and complaints department spins you around in circles. Choose to believe this or not, but Sonnet (and all the other company names) is a border line scam operation, takes your money and does not pay a claim. Time to lawyer up. Sonnet, please save your comments here, because it will likely be as phony as your company.

Very easy process to sign up, I did have to call an agent and what a great experience I had. Pleasure to deal with as a insurance company

Lower rates on car insurance and home insurance

Customer service was very polite. I was frustrated with the fact that they would not change my mailing address to my Box number. I do not get mail at my physical address and explained that if it was not sent to my Box number I would not receive it. I was told it is Sonnets policy to only send mail to the physical address. It makes no sense, I have never had an issue with any other provider with using my correct mailing address. Again, anything that you are mailing to me will not get to me unless it is sent to the Box address

Horrible experience trying to get my car fixed with Jessie at simplicity.