Sonnet | Pet Insurance Review

This is a suggestion regarding your pet insurance department as I could not find a review section on that website. When someone has tried contacting you several times to cancel their pet policy due to financial hardships that they are temporarily experiencing, it might be helpful for that agent to be a little more considerate and not make someone feel bad that they need to cancel. Both of my pets are very well cared for, receive regular vet visits, which are not covered by any pet insurance including Sonnet's and they are fortunately very healthy. So when the need arises to cut some monthly costs due to being laid off and personal surgery, I really do not need someone to school me on the lack of having pet insurance. Instead it might be better customer service to sympathize with the circumstances that the customer has at the time. I am also a home insurance policy holder with Sonnet and I would hope consideration would be better expressed should there ever be a need to submit a claim for that.

Definitely reasonable company!!!

This company increased my policy every year even though I have had no accidents and no tickets. The auto renewal is a joke. My car broke and was undriveable so i no longer needed insurance. i had one month left on my auto renewed policy when I cancelled. Even though I knew there was a small cacellation fee for cancelling a month before policy ended I was shocked to find out they charged me almost the full month of what I would have paid if I hadnt cancelled. Their response to my complaint was, if its not paid it will go against future insurance policies with other comapanies and will also go against my credit. This company will never get my business ever again. Everyone should be very wary of a company that takes advantage of a senior like this.

Customer service is top of the line. Very friendly.

They keep you updated and don't freak out if a payment is missed