Sonnet | Pet Insurance Review

I love I have an app . Only downfall is insurance slip not quick to get here but was explained so I understand.

They have good customer service so far

Sonnet is really great! Very helpful customer service!

The whole issue is over $64. I got a huge renewal increase with zero changes to the car or drivers. I asked to cancel early to move to another company and was told I would get a refund of $64. Seemed reasonable with a month left. Day after cancellation they tell me I won't be getting the $64 and BTW, I also owe another $24. I was told their agent made a mistake and they won't stand behind it. I have a copy of the chat with the $64. Yes, we are arm wresting for $64. Just imagine what would happen if you "made a mistake" telling them something about coverage. They would cancel you in a heartbeat. Was with them for about 4-5 years but after this experience there is no way to recommend them when they won't stand behind a lousy $64 error made by their agent. Too bad, since we have 4 cars to insure. EDIT: Thanks for the reply but I have wasted way too much time doing the chat with agents who have no authority to honour a $64 mistake by a Sonnet agent. You want the flexibility to say "we made a mistake" but would never accept that excuse from a client.

I make payments with my credit card & when my credit card changed they contacted me right away so I could update my credit card info so that my insurance continued without interruption. Thank you!!