Sonnet | Pet Insurance Review

overall experience is great 👍

Representative was knowledgeable and helpful also very polite and pleasant to speak with

Worst experience in my life. I started my insurance claim on Nov.6th, 2023 when my car was stolen from my driveway. The police recovered the vehicle but it had about $5K in damages so adjustor had me take it to a garage while they sent an appraiser. On Dec.13th, over A MONTH, I finally heard back from the adjustor that they were going to fix the car. Then I got silence. Since it was leading into Christmas the garage said the car would be ready for a least a week or two so I contacted the Adjustor to see if I could keep the rental they had given me, no reply. I returned the rental and heard from the agency they hadn't been able to get in touch with the adjustor either.... Now it is Jan.2nd, (almost 2 months) my car is still at a garage, I have a charge of over $900 on my credit card from the rental company that was supposed to be covered by insurance and STILL haven't heard from the adjustor. The savings on insurance really isn't worth the stress of not knowing for months and being charged almost a $1000 around Christmas. ******update***** Followed reply below and sent an email. The response from email advised me to call the 1 800 general number and ask to escalate to a manager. Did this a week ago.... still no answers, still owe almost 1000 on my credit card. I spoke to Honda garage who was working on fixing the damage done by thief and they advised they also hadn't been able to reach the adjustor. Now Honda garage is telling me they don't know 100% for sure if Insurance will cover repairs due to no response Sonnet is a great example of you get what you pay for. They are inexpensive but heaven help you if you have to make a claim. Three months and my claim is still not settled

I was pulled over for driving 'a tad bit fast'. When asked to produce my insurance slip, I realized that Sonnet does not issue them. I tried to access my slip online but could not get a signal to do so. I was issued a $50 fine for this, no big deal I thought, since I was fully insured with Sonnet and have also not had a ticket in 30 years, so no knowledge of penalties. Despite the fact that I was insured with Sonnet, they increased my yearly premium by more than 100%. I had to immediately cancel my car insurance with them, they then hiked up my home insurance and I had to cancel that too. Yes, it's my fault for not realizing that I had no slip in the car but I have always had them mailed to me and therefore no need to remember. Disgusted with their service!!

Respectful and helpful customer service. Much appreciated for somebody’s looking for a quotation. Keep up the good work.