Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,502

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Urgent Pet Vets

POSTED: | BY: Anna

Life saver

If it was not for Petsbest, my big boy Rainbow wouldn't be here with me because I wouldn't have the money to save his life when he was suddenly so sick. Petsbest is the best !"
5

out of 5

POSTED: | BY: Patricia

Pets Best is THE BEST

I recommend Pets Best to everyone. They are fast, friendly, compassionate and customer service oriented. I thank God everyday for choosing them to insure my babies. NO HYPE ALL FACT.
2

out of 5

POSTED: | BY: Jessica

Service has gone downhill and become more expensive

My premium has steadily increased over the years, which is to be expected. However, they have been much more difficult to deal with as far as processing claims and receiving payment. It used to take less than a week for the claims process to be finalized and a couple days to receive payment. It now takes over a week to receive payment. If they need more information for a claim, there is no communication about what is needed. It is impossible to reach someone who can provide meaningful information via phone other than having to ask the call center employee to refer to a supervisor. I used to recommend Pets Best to friends and now I regret doing so.
5

out of 5

POSTED: | BY: Larry

Satisfied

"Easy claim filing process with good communication through email and quick reimbursement. "
5

out of 5

VETERINARIAN: Snider Veterinary Services

POSTED: | BY: Patricia

Pets Best is the BEST!

"I used to have a different insurer but was unsatisfied. they were very inconsistent with what they paid and didn't pay. Reimbursement took a long time. Switched to Pets Best and won't be switching again. "
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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