MetLife | Pet Insurance Review

Metlife really sucks. Never process full claim. I used Nationwide previously and never had any problem. Switching again

MetLife has been great for us. Submitting claims is easy, and they've kept us covered at every step!

Easy to access my policy, submit a claim, and set up payment online! Customer service was also very prompt and nice when I needed help.

I moved 9 months ago. Just realized I hadn’t updated my address. Had to submit claims because my cats went to the emergency vet. To update my address restarts my deductible which I just met last week. So now if they have to go again in the next year I have to pay another 250 for updating my address? I don’t think that’s right. Everyone I talk to says it’s not right. I don’t understand why that would start over my deductible. I get charging me more for where I moved based off zones or whatever. I’ll be charged $3 more per month. But why start my deductible over? Makes zero sense to me. The guy on the phone had no real answer for me. When transferred to customer service all they said I can do is send an email. What’s the point of having phone customer service then. Or forwarding me to them? Ridiculous

Great, quick and easy.