MetLife | Pet Insurance Review

Timely response and resolution on claims

The sign-up process is very impersonal; at first, I tried to give my new pet contract to the same salesperson who had helped me with my other dog's policy, hoping she would earn commission. I didn't hear back from her and lost a few days, so I wound up having to wait 30 days for insurance to kick in because I didn't sign up by a certain date although I had tried to sign on early and I had tried reward the saleswoman for helping look after my dogs. When I eventually heard back (in the meantime, I signed on with whoever answered the phone when I realized that the other person might never respond), she said they didn't get commission, which is likely why she took so long to reply; it became clear to me that she didn't care about helping me because there is 1) no incentive for her to care, and 2) they never intended to imply that you have a "relationship" with your insurance agent. However, beyond the impersonal sign-up process, I have nothing but positive things to say about my actual experience with renewals and claims processing. MetLife has kept my rates consistent, which has been wonderful. Their rates are competitive. Submitting a claim is very simple, and payment is fast. I had Embrace insurance in the past, and I would never go back to them.

My claims were not approved.

The claim process is easy and straight forward. Process time was timely. I thank metlife for making the process easy while my cat was fighting for her life.

Simplified user experience. Clarity of information. Pet insurance? Think Metlife!!!