MetLife | Pet Insurance Review

I’m beyond frustrated and disappointed with MetLife Pet Insurance. They denied my claim for treatment on my dog’s LEG INJURY, claiming it was "pre-existing" — even though it was a completely different leg than the one treated months before! This is absurd and feels like a blatant excuse to avoid paying what they owe. According to their logic, any future injury on any leg could be connected and therefore "pre-existing"? That’s not insurance — that’s a scam. I paid my premiums expecting support when it mattered. Instead, I got a cold denial based on a far-fetched stretch that makes no medical or ethical sense.

Not sure if my policy is worth the monthly fee. I submit a claim and it is denied? It is hard to contact CS and the rates have increased twice since we enrolled.

Having spent thousands on care for our dogs, it's helpful knowing we can get quick response and reimbursement to prevent emptied bank accounts and high credit card balances!

I would like it if the claims were processed a little faster

Great costumer service, fast claim processing.