MetLife | Pet Insurance Review

Nothing resolved. Was suppose to receive follow up and a refund for incorrect claims never heard from anyone

Your claims just take too long to process. Here’s an example. I have prescription food that has already been approved and other claims have already been paid for this prescription food. When I submit claims for this same food, they should not be taking over 10 days to process.

I have been very happy with the turn around time on submitting a claim. Also, when I needed to call and talk to someone about changing my account, each person I talked to was very helpful and nice. The only thing I do not agree with is, when I had to start a new policy because I added a dog, my deductible was no longer good, I had to start over. I feel it should all just move over to the policy if everything stayed the same, you just add a pet.

I love knowing that I am covered if something comes up. Quick response, easy submission process, and payout.

Simple and straight forward