MetLife | Pet Insurance Review

Just Great! I was undecided if a pet insurance was worth it, but it has been the best experience! Easy to do claims and quick turnaround!

When I first chose your insurance for my pet I had no problems. Claims I submitted were processed and paid promptly usually within 2 weeks. For the past year I’ve had nothing but frustration and aggravation dealing with your company. I submit my claims for my cats UR prescription cat food monthly as I have for the past couple of years and after waiting weeks I get an email I have information missing. Usually my cats name and line item on the invoice. The invoice has always listed my cats name, Shrimp and the line item which is a case of prescription UR canned food. I submit the same invoice again, noting my cats name and order, wait another couple of weeks and receive another email telling me I am missing that information again. All in all it takes months of back and forth and sometimes phone calls to finally get my reimbursement. In the meantime I am purchasing more cat food, submitting more claims and going thru the same aggravation. You definitely need better trained employees because I couldn’t make the information any clearer when I submit claims

Always great to work with

Excellent customer success with easy -to-follow instructions

You guys are the best hands down! Best customer service, and everyone is always so friendly and helpful when i call. Thank you!!!!