Fetch | Pet Insurance Review

Terrible experience from start to finish. I was given a heavy sales pitch from a rep at the humane society. I was exhausted and had decision fatigue from being there for hours, but one of his big talking points was that I have nothing to lose and had around a month to cancel and not be charged. Two weeks later I tried to cancel it. The app isn’t not very user friendly or functional, they make you call to cancel. Again, they hit me with hard sales pitches and told me to just keep it the additional two weeks and that I could cancel at any time. So I did. They never mentioned the loophole that if you submit a claim, even if the claim is denied, that this option is now void. A week later I had to take my cat to the emergency vet. They covered absolutely nothing and didn’t even apply the $450 towards my deductible. What a scam! I had Spot pet insurance before them and they are amazing. Never any issues and their app is more user friendly and functional. Claims are quicker too.

Megan was Wonderful to work with. Patient, answered all my questions. Also made good suggestions. Very Helpful!!!

It was easy to upload documents from my vet. Apparently my claim has not been completed yet. I wasn't aware that I had gotten any payment until I checked the app. I'm not really sure if my claim has been completely processed yet.

Made a phone call today to inquire about Pet Insurance for my 3 year old Boxer named Jake. Spoke with a service agent named Aileen, she was very knowledgeable and patient with me, she took the time to explain how things worked. She helped me to get the best plan possible for Jake. Thank you Aileen for making this a good experience.

Representative was courteous, friendly, empathetic, and knowledgeable about my questions.