Sonnet | Pet Insurance Review

Overall, Sonnet experience has been solid. I've now been with them for a couple of years and I always find it really easy to make changes and get things done when I need to. For example, I've changed cars, added drivers etc all in minutes without having to talk to anyone. I also like the way their products are organized and coverages are described. The only reason for 4* instead of 5 is that I just had a pretty hefty price increase this year. I've added younger drivers to the policy, so can understand that, but the increase was bigger than I expected. Also, I didn't have time to shop around... so just accepted my renewal. Maybe they were the cheapest insurer for me a couple of years ago, but there could be better out there with the new drivers. Wish I had the time to check at renewal so at least I can feel confident that I'm still getting a competitive price.

Price & policy designed to give no benefit to experienced drivers. No consideration to clean records of US driving history. When i applied for My driving licence in Canada; my records from USA were accepted and clean history of USA was considered to give me a full G licence but, insurance does thinks otherwise that i am inexperienced and keeps rates high and charge insurance an inexperienced driver. I tried to reason with Agent - no good. Worst part - next year - my experience went up but so did cost of insurance (even though my records are clean) ~~~~~~~~~~~~~~~~~ Updating post reply on my feedback as there was no way to revert on the reply by company who try to look good by posting canned messages to customer feedbacks. ~~~~~~~~~~~~~~~~~ As a reply to my feedback - asked to Chat or contact Via Email to an agent (already did couple of times) I was asked to fetch an Abstract Report - Which i have and submitted. In the first place that was what i used to prove my driving experience to get a G (full ) licence in Canada when i came from USA. As second request in reply – asked to contact prior insurance companies to provide proof of insurance. That’s where it gets complicated. I have reply form two companies but not all. They got no interest in helping an x-customer. And i am back to square one. Essentially - even though at 48 years and a clean driving history of four continents - i am considered as an inexperienced driver (because the insurance companies are reluctant to work logically). Any anyway - if i was inexperienced it would be a matter of only time before a mis-happening will be a good reason to make the rates go higher. But, NO - the logic is not how money works. It works the hard way - not by trusting the customer but asking customer to prove the capability.

I've been with these guys for some time now and I've never had any issues. Any queries I've had have been answered promptly and without any problems.

I have been with sonnet for 2 years now and it has been great.super easy to get set up and very affordable.thanks SONNET

So far service has bene great, one delay in getting the renewal done and then took a large payment although no fault of mine but they still do a great job!