Sonnet | Pet Insurance Review

Great price, easy to use website - seriously no complaints!

The best of the best

Sonnet Assurance is the worst insurance company to insure your car. If something happens to your car, don't even think of calling them or sending them emails, no one cares, they never reply. The worst company i ever deal with.

Never before have I worked with or dealt with a company that left one as hung out to dry, to borrow the expression, as Sonnet as done - especially this week. A contact to customer service made to ensure that no payment was missed turned into three agents across nearly three hours that, in the end, left me with advice to allow a payment to simply bounce and the company would try again some days after. I made the call before any contact, from Sonnet, was made to have the funds withdrawn from my account and, in the end, the issue was simply that I was to be paid on the same day as Sonnet wanted the payment but the employer could not guarantee that the funds would arrive in my account on time (new employer). No other insurance company I've ever dealt with was set up so that nothing could be done in case of any sort of unexpected events. If it takes three hours to furiously typing to be told to "just wait and see what happens later," what happens should I have any sort of emergency that would actually require any assistance from Sonnet? All agents I was in contact were nice people - except for the one who asked me to wait a moment and then left me for 40 minutes where I was "connected" but the agent would not respond leaving me trapped, in a sense. I was left with the impression that, when the agent could not find any sort of way where I could be assisted, he just left things hoping I was drop the session. In the end, I actually did and restarted things with someone new, not that anything was sorted - given the advice I wrote that I had been given earlier. For that, I nearly made this one star. Sonnet is unreliable and, for a company dealing with something such as insurance, that is unacceptable and leaves one perhaps anxious, given where one would lie if needing the very thing Sonnet is being paid for.

Sonnet’s online platform is great. It’s easy to update information, change coverage and their customer support is extremely helpful too.