Sonnet | Pet Insurance Review

Sonnet has a really bad service, customer service and online website are not good at all. My wife as a car, i have a car, we have a house. We both need our account for our car, but my wife can't have our house in her account, only me can. Cause of this, we can't get rebate on our 2 cars + home because their online system doesn't support that. On the side, you can register to their website with a + alias email, but their system will be buggy everywhere. You will have to remove it to make it work properly. Customer service is able to just hang up your call if they don't want to talk more with you. If it's in chat, they may close the chat without asking before if they did answered your answer and even if you stay active and talk with them. They just don't care. Service is really poor, i put a legit 1 star because prices are ok at least the first year, but that's all. Don't deal with them, go with a competitor instead, don't waste your time. Oh and they just lost 3 contracts and won 2 more detractors. ## Answer to the support who just answered my review: Plus aliases are official email feature, registered in RFC (main IT norms). Mail with "+" are legit, your website doesn't know how to deal with it and bug everywhere while support can mail me. And woaw, are you really talking about privacy when not supporting correctly "+" aliases? That's weird customer service always hang up on issues they don't know how to deal with. Everytime you spend some time with support, or you ask to fix something, or you really need their assistance, system just hang up, in chat and in voice calls. No, it's not "normal" when it happens that often, and no, it's not a "regular connection issue". You can't imagine how much i had issues. Sadly your answer is the same as what i'm used to hear from customer support: "create an account, register insurances" we are already all setup. Your system just not work properly and is really limited. When i've subscribed, i was expecting things to evolve, but looks like nothing moved on customer side. How can we trust you seeing all those issues?

As our current insurance broker does not insure property outside the province of Ontario, we had to find an alternative company. As usual, we had to jump through hoops, in order to receive quotes, until we were referred to Sonnet Insurance. Time was of the essence to meet the requirments for the purchase of our new property, and this is where Sonnet came to the rescue. The application was completed on-line, within minutes, and soon after our property was insured. Fantastic !!

Easy to use website. Rates seem to be reasonable. Have not filed a claim yet so cannot comment on that part of the insurance policy.

This was my first experience with a car insurance company and I was not pleased with the service, care or ability to make any modifications. Yes, it’s easy to get setup initially online, but it was extremely difficult to get through when I had an urgent claim where my car was vandalized by a group of men and put me in a difficult and dangerous situation at an already stressful time. Although I requested a different payment date when I renewed it was never effectuated, resulting in my inability to make payments on time and then they cancelled me without having been able to make the one-time payment. There’s many downsides to being a mostly web-based system. I would avoid at all costs. That was my experience and I do not recommend for the above-mentioned and other reasons.

Good customer service and good prices