Sonnet | Pet Insurance Review

There are better options there. They canceled my car insurance because I forgot to update my Driver's license, and now I can't have any quote with them despite having a house insurance with them. They don't care if you are a good customer since 3 years. Switching to Onlia they've got better prices and customer service.

The application process was fast and easy to complete and it was nice to have the flexibility to adjust my policy to fit my needs.

Great customer help if you have a question. My only concern is that we get four of every email.

why can not log in

Misogynistic customer company and service. In 2.5 hours they got me so livid and yet didn't address a simple question; why is it that only my husband is listed on the home policy, even though he is not even paying for it, while my name is omitted. Their 'heros' as they call themselves in customer service, kept telling me that they don't understand the question, but when I asked to speak to someone who does speak English and can understand the question I was told by Faryal that he is reprimanding me for my 'behaviour' for simply asking to speak to someone after 15 min of his 'I don't understand' nonsense. That is how you serve your customers? Consequently, I had to call back, unfortunately again with not getting any answers or results. I asked 17 times to speak with a supervisor, and I was not transferred. Instead, they come back and keep abusing you and poking you. I was called 'Mum' as if I'm 90 years old, then when asked them not to call me that and pointing out that this is a derogatory term, the rep Gil feigned shock. Next rep Mina was equally useless: I was called by my first name, and when I've asked not to be called Mum or by my first name he proceeded to call me 'Miss My First Name'. She held me on hold for 10 minutes. None of the three reps I spoke to transferred me to the supervisor. I asked 17 times. I'm not Miss or Mum, and if these guys can't get the basic introductory titles, then how in the world can they deal with anything else? Vile. 2.5 hours later, I didn't get what I asked for, but I am seeping with anger due to the treatment I received. It seems the company is training them to be abusive. BTW, they record the call but do not let you record it, even though it is legal in Canada. Their customer service is abusive, ridden with misogyny, and is of no help. --- If Sonnet sees this review, please save yourself trouble from pasting the same answer as you did elsewhere. You look pathetic, and you will be seen as passive-aggressive, just like your colleagues that I told you about. Address the situation instead.