Sonnet | Pet Insurance Review

Horrible customer service. Our insurance house premium pretty much doubled in 1 year. Website forces you to online chat. I am a 1 finger typist and I had the misfortune of chatting with "Bim". I asked why our premium went up so much. Bim wasted my time and kept typing it will be a few more minutes. I kept responding as I waited and the system timed out and kicked me off the chat while I continued to wait for Bim to answer. the system told me I could start a new chat. I tried again and got a different agent and started all the way back to having to identify myself and my policy. I had already spent about 1/2 hour with Bim with this and was having to start all over. I refused to start the whole ordeal over again and requested to chat with Bim. I was told I could not connect with Bim. After wasting a bunch more time I was told Bim would email me. I received an email where Bim said our premium went up so much because we had 2 claims. This was completely incorrect as we had NO CLAIMS at all. I responded to Bim's email explaining this and demanded this error be corrected and our renewal premium adjusted accordingly. I waited weeks and no one ever responded to the email. I made countless calls and the front line people on the phone were completely useless and said someone would look into it and call us back. Weeks passed and no one ever called us. Renewal date was quickly approaching and we got nowhere with Sonnet. We stopped wasting our time with Sonnet and spent our time finding a new insurer. We saved about $1000 by going to another company and have better coverage. STAY AWAY FROM SONNET!!!! HORRIBLE CUSTOMER SERVICE AND OVERPRICED!!!!!

You guys rock! You saved us $70 a month with your much lower rates for same coverage. We left our expensive/standard insurance broker as rates keep going up. Thanks for the great value and quick enrolment! Received our insurance right away, no red tape, no delays.

Worst online insurance provider ever. Don't give yourself a headache

Very easy to use web site and I had to call to speak with a agent and he was very helpful

Nice price and simple to submite