Sonnet | Pet Insurance Review

I had a cousin staying with me for the summer and I logged in to get a rate quote just to see what it would Cost him if he went with me or one of your competitors. Because of this you cancelled my insurance (infuriating) - and when I re signed up, I now pay $60 more a month for nothing. No tickets no claims on my record I have so much hatred for your company it’s disgusting what you do to customers with perfect driving records.

The ease to which it took to place my insurance with you.

My auto policy was canceled and no one has gotten back to me

Worst insurance, don't be fool by this insurance, just wanna collect money, it's difficult to claim takes to 6 to 8 months to get approved your claims they just delaying till reach your renewal date to renew your insurance before they act for your claim then they increase your annual payment. Stay away with this insurance.

If you know you’re going to be short on payment, any attempt to work with them, they will split the payment for you to keep you squared on the payment obligation but don’t tell you that splitting payments pushes your next one back a full month- so they charge you a double payment at once-and then are unwilling to work with you if you can’t afford a double payment in one go. Trying to get ahold of them is abysmal, you can go through all the phone menus just to be told customer service is only open Monday to Friday 8-5 EST. Because apparently things don’t happen on evenings or weekends. After the phone call in which I cancelled my policy I had the agent I spoke to send me a very rude email because obviously I rubbed him the wrong way which is highly unprofessional. I can provide copies of the email to anyone who wants one You guys were unwilling to work with me over several phone calls. I’m not wasting another minute in the roundabout phone menu to get another standoffish agent telling me “that’s a great question” while being unable to answer simple yes or no closed ended questions. Train your staff that sometimes not everything can be answered with the script.