Sonnet | Pet Insurance Review

I used Sonnet for car insurance for two years, with basic coverage on an old car. I initially chose them purely on price, as I was a young male who did not get very appealing insurance rates from other carriers. Sonnet offers a large discount for accounting graduates, but was not especially competitive without this. While far outside of my home city, my car was vandalized with two windows broken. I made a claim online with a police report, and photos, with a very clear description of the straightforward damage. Sonnet took 6 days to call me back about my claim, by which time I had been forced to drive over 1000km back to my home city with my windows shoddily covered. It took another two days for Sonnet to direct me to an appraiser, but neglected to send any details or contact to the appraiser beforehand, which caused difficulties with their shop. After appraisal, which was a routine an non-complex replacement of a side window and rear windshield, I never received a word back from my adjuster. I tried calling, and emailed the adjuster, the support line for Economical insurance, and was unable to get a response. No quote or arrangements for repair were ever received by me throughout the claims process, nor did it appear that I could get a call or email back from anyone, especially my assigned adjuster. After a month of being frustrated, I googled some glass repair shops in my city. All three of the top hits had online quotes, and offered me same day service for the repair. Unfathomably, all of the quotes were at least a couple hundred dollars beneath my deductible, so I should have been advised not to proceed with the claim to start with. I was angered and unsatisfied by the non-responsiveness of the customer service. Additionally, the claims process was not timely by any means, and made me suffer the loss of use of my vehicle for a month, which I needed for work. Overall, the claims process for a very straightforward repair was incompetent, and unprofessional. I would have gladly paid an extra five hundred dollars over a couple years of insurance to actually get timely, responsive service. God forbid people who are significantly injured in an accident, rely on their car more than myself, or want to access some of the less straightforward insurance benefits need to make an insurance claim with Sonnet. I have told nearly everyone I have interacted with over the past month about the unprofessional service of Sonnet, and would advise everyone else pay someone else more money for an actually legitimate insurance service.

Very quick customer service! Needed addendums made to our insurance policy on the closing date for our new house purchase and had all documents in 15mins! thanks so much!

love this company and i just started today. cheapest quote

I have been using Sonnet for many many years. I am more than satisfied with both the insurance policies as well as they’re excellent/above and beyond approach Customer Service, therefore I highly recommend Sonnet for anyone looking for an excellent insurance company.

easiness. fast. understanding.no haggles