Pets Best | Pet Insurance Review

In the very crowded space of pet insurance pets best is fantastic and I highly recommend it fairly priced outstanding reimbursements great customer service and Speedy payments

I love the fact that when I called my pets best insurance cause I didn't understand the claim, they broke it down for me.Lying by line, very patient and now understood everything.I really do appreciate he went through every claim that I had concerns about or didn't understand and explained it line by line.And now I understand it

I don’t often write negative reviews, and this one is especially difficult because for many years I truly believed I had found one of the best pet insurance companies available. When I first researched pet insurance, I spent countless hours comparing companies. I wasn’t just looking for the lowest monthly premium. I wanted a company with good coverage, fair reimbursement, and—most importantly—one that wouldn’t dramatically increase rates simply because my dogs grew older. After all that research, I chose Pets Best. For many years, I was incredibly grateful that I did. They helped cover veterinary care for both of my beloved long. haired Dachshunds. Most importantly, when my youngest girl was suddenly diagnosed with IVDD, the medical bills exceeded **$15,000**. I honestly don’t know what I would have done without insurance. Pets Best helped pay for surgeries, medications, follow-up care, and even helped cover the cost of her wheelchair. Their claims were generally processed within about a month, and for years their customer service was kind and helpful. For all of that, I remain sincerely thankful. Unfortunately, over the last three years, everything changed. When Ella turned eight, her premium increased by roughly **25%**. The following year it increased again, so I began making sacrifices just to keep coverage. I raised my deductible from **$250 to $500** in an effort to make the policy affordable. This year, I opened my renewal notice and was stunned. Her premium has now **doubled**, bringing the annual cost to **more than $4,000 per year**. When I called to ask about lowering the premium by increasing my deductible to **$1,000**, I discovered something even more troubling. I was told that if I ever wanted to lower that deductible again in the future, it would essentially be treated as starting over with a brand. new policy. That means anything considered pre-existing or chronic could be excluded from coverage—even though Pets Best has insured my dogs continuously since they were puppies. That was heartbreaking to hear.. I know Pets Best was originally founded by a veterinarian, and I truly believe it began with a genuine desire to help animals and the people who love them. But somewhere along the way, something seems to have changed. The greatest tragedy is that premiums are increasing the most at exactly the stage of life when our pets are most likely to need medical care\. Many families simply cannot absorb increases of this magnitude. No one should have to decide whether they can afford health insurance for themselves or keep insurance for the companion who has been part of their family for years. That isn’t a choice anyone should have to make. I haven’t yet decided whether I can afford to renew this year, and I honestly don’t know what next year’s premium might be if I do. That uncertainty is incredibly discouraging after years of loyalty. So, if you’re considering pet insurance, my advice is simple: Read every detail of the policy. Ask how premiums have historically increased with age\. Ask what happens if you need to adjust your deductible. Don’t just compare today’s monthly payment—try to understand what your costs may look like when your pet is eight, ten, or twelve years old. Pets Best was there for me when I desperately needed them, and I will always be grateful for that. But I’m equally saddened that the cost of staying insured has become so overwhelming that long time customers may be priced out just when their pets need coverage the most. I truly hope that one day there will be a pet insurance company whose long -term pricing reflects the same compassion it advertises—one that genuinely puts both animals **and** the families who love them first

I just submitted a number of claims. They verified receipt immediately, and processed payment quickly. When there was a delay, I was notified quickly and they told me what was going on. My experiences with Pets Best are the best I've had with ANY insurance claims. Highly recommended.

I've used Pets Best for my little guy's care for the past year and a half. This is my first experience using pet insurance, and I believe I couldn't have made a better choice. (I chose wellness coverage; affordable general coverage, great emergency/illness coverage that I haven't needed yet, thank goodness.) The premiums are comparable to other pet insurance companies, and it's more reasonable than most of the quotes I received. Both the web site and app are very easy to use. My vet sends a receipt via email, I download it and attach it to my claim. Super easy, super quick. The explanation of benefits is easy to understand, no surprises. I opted for direct reimbursement to my Care Credit account; my most recent claim (wellness visit, vaccination and tests) was paid in one day. (In my experience, claims have been paid within a week.) I've set up auto pay for premiums on my Care Credit account, too. Whenever a friend gets a new dog, I always recommend Pets Best. In my opinion, they deliver!