Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,511

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Newton Veterinary Hospital

POSTED: | BY: Elisabeth

Quick and easy claim process

My dog needs allergy shots and they’re quite pricey. I submitted my bill and heard back on the claim within a day or two, and the entire process and payment was completed in about a week. Super happy!
5

out of 5

POSTED: | BY: Tara

I’ve been very happy for 3 years

I’ve had pet’s best for 3 years and have been happy. The first year, the reimbursements took a little time which was fine. But they’ve sped up a lot which is even better. I insure 6 animals with them- 3 Belgian Malinois ranging in age from 5-13, a Belgian sheepdog (9), a Devon Rex (2) and a domestic shorthair cat (1). I plan to stick with them!
5

out of 5

VETERINARIAN: Red Bank Veterinary Hospital (RBVH) - Tinton Falls

POSTED: | BY: Deborah

Pets best

Pets best is properly name. Very reputable company. By my side keeping my baby well. I highly recommend them.
1

out of 5

POSTED: | BY: Sean Sabo

PETS BEST IS A SCAM

After a routine checkup and blood work the Vet prescribed meds, no biggie. I submitted the paperwork then reimbursed a small fraction of what I paid the Vet due to "pre existing conditions". "BLOOD WORK" IS A PRE EXISTING CONDITION?! "A VET VISIT" IS A PRE EXISTING CONDITION?! "MEDICINE" IS A PRE EXISTING CONDITION?! To be clear, the quotes are what they deem PRE EXISTING CONDITION. How does that make sense??? If my dog had cancer, then brought her to the Vet, THEN the Vet says that she's had cancer for 4 years (before the policy started), then that is a PRE EXISTING condition. AVOID THIS CARRIER. False advertisement with their coverage.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Glenn M

Easy to submit claim

Easy to submit claim. Payout done within a few days. No hassles.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review