Nationwide | Pet Insurance Review

My cat Turbo started losing weight and eating me out of the house! He became so skinny, it was obviously time to see a veterinarian. My vet had several blood tests done, they were all normal. He then had an ultrasound, CT scan, Biopsies, and more blood tests until finally, after several weeks of testing and many vet visits, Turbo was diagnosed with Exocrine Pancreatic Insufficiency, a rare disorder in cats. Turbo's life was saved by Nationwide Pet Insurance because had it not been for their Whole Pet with Wellness plan and coverage on Turbo, I wouldn't have been able to afford all the vet visits and testing, and Turbo would not have gotten the care he needed and probably would have died. They processed Turbo's claims within a week after I faxed them to them and never once did they question the claims or the charges. They actually paid 90% of every claim submitted, and believe me, there were many! Now Turbo has to take medicine the rest of his life but will recover and lead a happy, normal life. I am so grateful to Nationwide for their professionalism, compassion and prompt attention to claim processing. Thank You Nationwide.

When our Rocky had a cancerous tumor around his behind and they removed it, it was quite costly, but we got a nice refund from VPI.

Sasha and I are so grateful her spay was covered by Nationwide! She was able to get the laproscopic spay and was up and trotting around the very next day! Thank you so much Nationwide! I always recommend this company to people!

After spending over $15,000 in 11 months for a bad vaccination we decided that our new dog would be fully insured. We went with their best plan. Now, I wish I hadn't chosen Nationwide. After being told that I did not need to submit medical records I was told that I did after submitting my first claim - which by the way was for vaccinations and a neuter - nothing more than what responsible pet owner provides for their pet, no crazy treatment or illness, just routine items. I was told no more than 30 days for them to be reviewed and my claims processed. On day 30 I called to find out what was going on - I was told that they needed 30 MORE days due to heavy volume to process my records and that a letter was mailed to me two days prior but it might take longer to get to me because I am in MI and it was mailed from CA (these are not the days of the pony express people). Funny how I get emails on everything else but that. As far as I can see if you are asking me for double the time frame you must have double the workload (which clearly you are not staffed for) which means that you are failing to meet the agreed upon expectations of 50% of people in my shoes. Not a good sign. I have a feeling that if I were to ask for 30 more days to make my premium payment they wouldn't be as understanding as they expect me to be. More than likely I would get cancelled. Unfortunately, I am at their mercy. Nothing about my experience with Nationwide has been good or as promised. Given that I have yet to get a cent on my claims I am giving them a rating of 1.

When I started out the rates were a little high but I felt it was worth it to know that my dogs' health would be taken care of and their customer service was FANTASTIC. Recently I feel like my rates are really going up and not all of my claims are being reimbursed in full, it also takes upwards of 30 days to process my claim. Customer service is now just so-so. In my opinion they have slipped since being bought by Nationwide. I would recommend for younger dogs with NO preexisting conditions but not for older dogs.