MetLife | Pet Insurance Review

I tend to use the metlife app for almost everything. Overall the app and website have improved over the last year, but still have some hard points. When I submit a claim, I can now get a little visibility into the status, but not a lot. I have recently submitted an appeal and that just disappeared from my app. When I contacted customer service, they told me that it is automatically completed, but the customer gets no visibility into the process. It can also take approx. 45 days. I think the app should have a small box to check if the claim is for a previously approved condition, or new. Also there should be a small box that allows comments so we can additional pertinent information.

The best pet insurance ever!

I’m extremely pleased with the policy purchased for our rescue pug. No surprises, everything paid as agreed. Couldn’t be happier!

Really easy to submit a claim, quick turnarounds and I am happy with the benefits

Really helps to have help with expensive, so worth the cost, veterinarian costs are so high. thank you..