Healthy Paws | Pet Insurance Review

We had our little (8 lb) Fox Terrier (Jax) since he was 8 weeks. When he was just 7 month he came up lame one night and we were scared - took him to the animal ER - it turns out he slightly dislocated his knee. The ER Visit and follow day Vet Visit hit the $800 mark - Put the super kind people at Healthy Paws came to the rescue - they review the cases, called with a few questions - and zoom, our claims were processed with a few days... and Jax is running around like all puppies should - happy and healthy (paws) !!

I'm extremely happy with Healthy Paws and their customer service. My dog coincidentally got sick the day her coverage started, which was also the day after I signed up, and Healthy Paws still didn't hesitate to reimburse us. I'm sure some insurance companies would've found some reason not to reimburse her claim. We received our check in about a week. Also, a couple of days after filing our claim I received an email to check on how my puppy was feeling and even asked for a picture. You really feel that you are dealing with a company that legitimately cares for their clients, which is rare these days.

I cannot recommend Healthy Paws highly enough. This company is honest, reliable and claims are paid with amazing speed. For example, my Yorkie had to have a test for Addison's Disease yesterday morning that cost $206.00. When we got home from the vet's office, I faxed over the claim form and invoice and I received an e-mail from Healthy Paws at 4:15 yesterday afternoon saying her claim has been processed and a check for $185.40 is on its way. Amazingly, this is typical for Healthy Paws, not the exception! My yorkie has been regurgitating since May 5th and I have taken her to her local vet and U.C. Davis (veterinary teaching hospital)several times. I knew that the literature said that Healthy Paws continues to cover a condition, even after the current policy has to be renewed. I have never heard of any other pet health insurance company with that policy, so needless to say, I was a little worried when Sophie's policy renewed early this month (July). Sure enough, Healthy Paws has continued to pay for her medications, tests, etc. even after the policy renewed. I honestly do not believe that you will ever find a better, more reliable/honest pet insurer than Healthy Paws! I recommend them to everyone I can get to listen!

We signed up 2 years ago for Healthy Paws because we understood it was the best. We've already had a premium increase, and are scheduled for another. Apparently the premium increases every year, but they don't tell you that going in. We have never filed a claim, so all the below information doesn't apply, however, this is something people need to know in advance.

I learned about the importance of pet insurance for my dog the hard way. She had never been sick one day in her life until last November when she was accidentally poisoned. I rushed her to my vet who fought valiantly to save her life. She required surgery and 24-hour intensive care. For several agonizing days I wasn't sure if she would live or die but she finally pulled through due to the extraordinary care she received. I had no pet insurance at the time so I had to pay the entire bill myself which was about $8,000! I was determined that would never happen to me again so I began to review pet insurance companies online. I visited many sites and compared the benefits and exclusions of their policies. Some companies set fixed dollar amounts for procedures that were far less than the actual cost of the treatments which I didn't like but Healthy Paws was different. I was concerned that Healthy Paws was a new company but I liked the clarity of their user friendly website so I decided to select them. The enrollment process was straightforward and within 2 weeks she was covered. On July 13th, she was bitten on her leg by another dog and required emergency care. This was not a life threatening injury as before but she was hospitalized and required many stitches. The bill was about $1,146 which I submitted to Healthy Paws for reimbursement. Within a few days I received a e-mail message from the company that they would cover 90% of the cost minus the office visit fee and the ann