Healthy Paws | Pet Insurance Review

Our puppy Harry is a jumper, and he is only 4lbs. A couple if weeks ago we were gardening and Harry tried to jump into one if the raised gardens. Unfortuneatly it was too high and he missed and fell breaking his back leg. We took him to the animal hospital where surgery was done, thank goodness we had Healthy Paws Insurance because the bill was over $3000.00. Healthy Paws were fantastic paying the claim in a matter of days. Then a few days after e nailing us to see how Harry was doing. The best service I have ever had!

We've been using Healthy Paws for a little over a year and a half and the first year, thankfully, we did not meet our deductible and therefore didn't really 'need' Healthy Paws. This year, however, our dog had a an eye issue (she's fine and it went towards paying our deductible) and more recently a GI issue requiring an overnight with IV fluids, x-rays, meds, etc and we received our claim check within a couple of days. The claim process is easy, clear to understand, and fast. We keep a blank claim form on file at the vet and they handle everything with Healthy Paws. We also really like the personal connection with Healthy Paws - we can talk to real people easily and they even reach out to us after submitting a claim to see how our dog is recovering.

My puppy's claim was handled in an extremely efficient manner. Healthy Paws gives very reasonable service ad one feels like they and their pet are important. From start to finish this was an excellent experience and I am very had I selected them.

Our 1 year old Westie, Zoey, started vomiting and having diarrhea late on a Friday and ended up in surgery by Sunday evening, racking up over $4,200 in vet bills (at the emergency animal hospital, no less). It took longer to get all of the paper work to send to Healthy Paws than it did to get the claim resolved. They responded to and settled our claim quickly. I can't express how important that was. We were already so worried and stressed out about the surgery, let alone the cost. The fact that Healthy Paws doesn't care which vet you go to and covers 90% of all of our costs (less the initial vet visit and our $100 deductible) validated our choice for pet insurance. I couldn't recommend them highly enough!

I chose Healthy Paws after reading all the positive reviews BUT I was very disappointed. They denied all the claims that I submitted with the same reason that they are all related to the preexisting condition. They were also very slow in processing my claims. I had to follow up to make sure that they received the claims I submitted. It was a waste of time.