Fetch Canada | Pet Insurance Review

Signed our cavalier up today for pet insurance. My call was answered promptly and all my questions were clarified. I was able to adjust the plan to our needs. The experience was excellent and I feel confident going forward with the purchase. Our pet is worth this protection.

Professional polite and answered my questions

I enrolled my female Boston terrier 1 and a half year ago. Decided to spay my dog and when redeeming the invoice they did not honour the coverage posted on their “Wellness Add on”. The posted $520 coverage with a $300 deductible with no waiting period. Their system took my add on as a plan plus the add on. All I did was to click on their own banner for extra coverage on their app. The system glitch generated another application plus the wellness add on. They allegate that because the add on was submitted with the add on recently I did not quality. They are a complete SCAM. Their customer service reps are home based people linked to a hub who just repeat scripts and solve nothing.

The person ive been dealing with is incredible. Im having to give up my dog and she's very empathetic.

Customer service experience with Justin when applying for pet insurance for our new puppy was smooth and clear. Justin took the time to go through everything the policy I was purchasing covered and gave good examples of the different types of coverage so i could make an informed decision. I have never taken out pet insurance before, and to be honest I feel insurance companies make things very complicated and difficult to understand, however Justin broke everything down for me so I understood the entire policy and what is and isn't covered. It was a very good experience.