Fetch Canada | Pet Insurance Review

Aileen was a pleasure to work with, in deciding what plan works for my pet. She answered all my questions in a professional and courteous manner. I would recommend her to anyone having trouble deciding if., or which policy works for them. Keep up the Great Work!!

Amanda was excellent; she thoroughly explained all the details.

From start to finish the service has been fantastic with Fetch. Sending in reports, medical records, and even asking questions is easy and at my fingertips. We highly recommend getting Fetch pet insurance for your pet.

Amanda was helpful with any questions I had about enrolling our pet for coverage and passionate about care for pets.

Some of the worst customer service I've ever experienced. In an emergency situation I was told by the online chat agent that I needed to speak with a supervisor over the phone and that I would get a call from them in, at most, 48 hours, which was already frustrating, but that I was listed as priority since it was an emergency so it would probably only be 4 or 5 hours. It actually took them 8 days. 8 working days. Completely useless. They were rude, dismissive, and actually found some pretty creative ways to make everything worse, such as cancelling my refund cheque (which took 6 weeks to arrive) the day before it arrived, just to then issue another one (which took another 6 weeks to arrive). If you want a company that actually cares about pets or humans, this is not it.