Fetch Canada | Pet Insurance Review

Fetch is really the best pet insurance company. My chihuahua unfortunately needed a knee surgery to walk properly. Fetch covered the portion of the fee as my plan indicated right away. It really relieved the finance on my side. Every pet owner should get a pet insurance for your baby because you never know when would you need it.

I cancelled my Fetch policy in January. This was confirmed by email. On March 6 I was charged $160 for an insurance payment. I emailed the company and received no response. I tried calling, and despite stating they were open, when I got through all the menu options, I received a closed message. I tried live chat as well, but was only able to connect with their “interactive AI.” There is nothing interactive here. You have a list of reasons you can select for why you’re reaching out. You get a canned response for each one, and your only past that is to say “I’m all set” or “go back.” There was no option to connect with a live agent, despite the website claiming that agents were available during that time. I’ll try again during the week, but this is a major expensive that has thrown my budget off, and at best I’ll be waiting an indeterminate time for a refund.

Had the worst experience possible with this company. They denied all of my claims for my kitten, claimed everything was a pre existing condition, and I could not easily find an email / phone number to contact them. Would not recommend.

After 6 years with no claims, our pet needed a one-time surgery. They DOUBLED our premium in the following weeks. Stay away from them, there are other pet insurance companies out there that are more reasonable and humain.

Prompt polite chat to get a question answered. We have been using Fetch since we got our pup and have been totally satisfied!