Embrace | Pet Insurance Review

They are liers and are putting fake false and phoney information. Saying things that never happened. I never thought that insurance fraud would roll over from human to animal. Taking advantage of elderly and my mother . How dare you !!!! Garbage company garbage vets anyone associated with them is garbage

Ok company. Cost escalated when my boy turned 7 yo. than mine. Staff was nice on phone. Would investigate all companies to make best choice. Did reduce to accident insurance as little more than 300 per year and cap 5k reimbursement after 100 deductible. Actually would rate like 4.5 but doesn't allow.

I use a debit card to make my monthly premium payments. My most recent debit card was compromised and I received a new one (different card number). I tried to think of every account that I have that is paid automatically, but forgot Embrace. I received an email from Embrace stating that it could not process my payment. I called Embrace right away. I didn't have to wait too long to speak with a live person. I spoke with Rachel and she was extremely helpful. She was very friendly, professional, and courteous, and was able to take care of my payment change in no time flat. Her voice was very "sunny" and gave me the impression that the only reason that she came to work that day was to solve my problem. And, she was very easy to understand. I don't know where Embrace's call center is, but this is the first time in years that I haven't had to ask someone to repeat themselves or have to spell out the problem using letters of the alphabet (Help: "H" as in "hello", "e" as in "elephant", "l" as in "Leslie", "p" as in "potato"). Kudos to Rachel and to Embrace!

Sadly did not work out. It was more stressful than helpful. They kept saying that my digs condition was pre existing and kept saying they received no information from my vet. My pet never had any issues in the past he is young and healthy. The eye issues happened when my policy was in effect. The issue was not permanent nor has it ever happened. The fact they went out if their way to not cover a 278$ issue is a bit crazy. So far canceling was not too much of an issue. Even that process they tried to make it seem like i was past 30 days. When I was actually on day 29 to cancel. You are better off just saving money each month. One you either have extra savings or two you have the money for it. In this case, what costed me 180 for insurance and 273 to 60$ second appt of a claim made me loose out more. I heard other stories on here of ppl paying out for 10years and when they made their claim embrace tried everything to not cover. It’s sad how these insurance work. I saw other reviews that their premium jumped up even though they never mad any claims. All insurance are a scam.

Embrace customer support acts as though they want to help but have no real authority or ability to solve problems. Be prepared for long hold times with little result. Embrace computer systems and IT staff is a joke.