Embrace | Pet Insurance Review

Be aware that they don’t cover all aspects of an emergency room visit. For example, an exam is necessary to diagnose the emergency. Not covered. Medications sent home (no prescription filled but meds to continue to treat acute episode) also NOT covered. Not very good coverage unless you pay more. They also scrounge around to get records from your general vet to see what might not be covered as a pre-existing condition. Dog had 2 episodes of swimmer’s ear that general vet miscategorized as chronic allergic dermatitis. Last episode was 2 years ago. Thus, I was alerted to the fact that it won’t be covered in the future. Disappointed that I purchased and may discontinue.

Our internet hsd been out forcafew weeks andbwe had missed a payment due to an old card being on file. Embrace wss quick to help get us back on track. Customer service was great!

BEWARE! My policy renewed with no Notification it was about to renew -or- that it was increased nearly 65% more than last year's Policy -or- that the money was automatically charged to me! Embrace Customer Service tried to justify this to me by apologizing, but did nothing about it. The Rep tried to re-quote my Policy and it automatically reverted back to my previous cost BUT then told me it was a mistake due to a computer glitch! Unethical, sleezy, underhanded business. Think twice before signing on with EMBRACE.

I was on hold for 16 minutes listening to music before my call was answered. When the call was answered and I complained about the long wait, the employee didn't offer a simple "sorry for your wait". I'm considering a different insurance plan.

I am glad I made the wise decision to buy insurance through Embrace. I have been with them since 2019, and they always process claims efficiently. I also love that they have wellness coverage, covering annual visits for shots and preventative medications. __Stacey Fisher