Embrace | Pet Insurance Review

The staff is friendly and helpful; however, they require a lot of work on your part to process a claim. I've submitted two claims, and one-third of the first one has been paid. I suppose I had a deductible that I wasn't aware of, so that's on me, the second one was never processed because of information that my vet needed to supply that was not received. You have to be very diligent about getting them the paperwork they need. It would be helpful if the company could be more involved in communicating with the veterinarian practice so their customers just have to put in the claim and leave the rest to them.

I can't say enough: Embrace has been the best decision for my dog's health. He is about to undergo surgery, and Embrace has been understanding and cooperative throughout the process.

Pet Medical always makes us feel like family instead of another appointment that some locations have done. Their warm hearts care for every animal, yes even humans. They really do try to find a way to bond with my feline to make the experience welcoming every time.

I have called Embrace customer service and used the app, both are incredibly user friendly... Friendly being the operative word. My gosh they are so kind and helpful. They explain their decisions on claims as well, so it's all very clear.

Embrace makes submitting claims easy, hassle free