Embrace | Pet Insurance Review

I'm always appreciative of the ease of submitting a claim and the updates I receive as it's being processed then the explanation of the reimbursement. It's comforting to know Embrace has my back when it comes to my fur baby.

I believed Embrace would be a great company for my pet due to the option of reducing the waiting period for orthopedic injuries by completing the “Orthopedic Report Card” after seeing the section on Embrace’s website, and talking to multiple people in my state who have enrolled their pets and successfully reduced the waiting period for orthopedic injuries. I signed up for a plan through Embrace even though the cost per month was much higher than competitors due to the appeal of that offer. Upon enrolling my pet I was unable to find the “Orthopedic Report Card” on my account and called the customer support line to find a solution. The representative informed me that the waiting period could not be reduced with my plan and treated me with a flippant attitude and even chuckled when I explained that I only enrolled due to the appeal of a company that would reduce the waiting period for orthopedic injuries for a healthy dog. The tactics used to lure customers in with false claims is dishonest, and the uncaring attitude of the representative I spoke to was extremely off putting. Had the representative informed me that newly established plans in my state no longer allow for a reduction in the waiting period in a compassionate and understanding manor I may have stayed with the company regardless of the fact that the waiting period can no longer be reduced, but I will not do business with a company whose representatives are not caring and professional.

Fast and easy

Biggest waste of money in my life, even with the USAA discount. There are plenty of other pet insurance options that will give you more for less. If I were smart I would have just put aside a small chunk of my savings strictly for my dogs health.

The portal and the process for claims is terrific. Not only is it easy to use but the prompts are also very user friendly. This plus notification of receipt of claim and payment is very efficient.